Quality
Quality Assurance Activities
Since its founding, Toyota has steadfastly carried out quality assurance activities, resulting in top ratings from our customers. The core principles behind our company's quality assurance system, including 'Customer First', 'Quality First', and 'Genchi Genbutsu (Go&see at the scene)', were established when the company was founded. Since then, these principles have been passed on and inform every organizational level of today's Toyota, from the shop floor to executive management.
Year |
Month |
Events |
---|---|---|
1937 |
September |
Audit and Improvement Division established; - Operational audit activities related to product quality and process quality started |
1943 |
June |
Audit and Improvement Committee established; - Improvement activities involving dealers promoted |
1949 |
December |
Research for Quality Control methods started |
1954 |
September |
Vehicle performance inspection shifted to bench testing |
1955 |
August |
Material Failure and Processing Failure Task Force established; - Rejection-reduction activities started |
1960 |
November |
1st Quality Month Event conducted |
1962 |
July |
Problem Registration System commenced; - Field problem registration started |
1964 |
January |
Study of manufacturing process capacity index carried out |
November |
Quality Control Division renamed to Quality Division; - Function Management System centered on quality assurance established |
|
1965 |
April |
Quality Assurance Rule established; - Company wide Quality Assurance System established |
1967 |
April |
Prior check system for new product development started |
1968 |
January |
Reliability assurance activities strengthened |
April |
New-product quality assurance strengthened with the Quality Resident Engineer (QRE) activities |
|
1970 |
May |
Safety Related Parts Control Procedure established; - Safety Related Parts Control System created |
December |
Technical analysis of warranty information computerized; - Dynamic Assurance System (DAS) (warranty analysis system) started |
|
1973 |
February |
Investigation of overseas usage conditions conducted |
September |
Exhaust emissions inspection system of completed vehicles put into operation |
|
1978 |
January |
Warranty Claim Reduction Promotion Meeting held; - Warranty Claim reduction activities implemented |
1979 |
January |
Shipping quality audit started |
1980 |
January |
Comprehensive activities for checking supplier quality started |
1981 |
January |
Production Trial Hand Over Meeting and Shipping Quality Confirmation Meeting started |
1982 |
July |
Shipping quality assurance activities strengthened in conjunction with merger between Toyota Motor Co., Ltd. and Toyota Motor Sales Co., Ltd |
1986 |
March |
Overseas Quality Section established and activities for shipping quality assurance of vehicles produced overseas started |
1989 |
January |
Customer Satisfaction (CS) Improvement Committee established; - Company-wide CS improvement activities strengthened |
1991 |
February |
Evaluation toward securing reliability of local procured parts started |
1997 |
July |
Customer Delight (CD) Quality Improvement Committee established; - Activities to ensure a level of product attractiveness that stays one step ahead started |
2001 |
November |
Overseas Early Detection, Early Resolution (EDER) Committee established; - Reduction of customer problems through early detection and early resolution promoted |
2003 |
May |
Operation of the Total Quality Network System (TQ-NET), a new quality information system, started |
2004 |
April |
JD Power IQS 1-2 Finish Committee established; - Activities toward ensuring an industry-leading quality level according to the JD Power Initial Quality Study (IQS) strengthened |
2005 |
January |
Customer Quality Engineering Division established; - Introduces a global problem registration system from the customer's point of view and strengthens the quality system |
April |
Customer First (CF) Committee established; - Activities to ensure that the Customer First principle is put into practice throughout the entire company in order to completely eliminate customer problems promoted |
|
2010 |
March |
Special Committee for Global Quality established;
- Company-wide fundamental review of all operations in order to strengthen correspondence considering customer's point of view, with all regional affiliates' participation, started |