Section 1. Development of Diverse Vehicle Lineup and Expansion of Domestic Sales
Item 4. Building a Platform for 2 Million Vehicles
Development of computer systems at sales outlets
Initiatives were also taken to enhance business efficiency at sales outlets. In January 1980, Toyota Motor Sales Co., Ltd. established the C80 Committee, the name of which was an abbreviation of "challenging business innovation at dealerships in the 1980s". The following year, the company began development of "C80", a unified computer system for dealerships run on office computers. The system was first employed in the service divisions at dealerships to automatically calculate service charges, create invoices, and maintain vehicle servicing records. The system was also adapted as a support tool for vehicle salespeople, allowing them to create simple estimates.
After C80 had been tested from May 1982 at two model dealerships, the C80 Promotion Department was established in February 1983 in preparation for full scale deployment to dealerships across Japan. Functions such as inventory management for new vehicles were subsequently added, and by the end of 1985 the system had been installed in more than 200 dealerships. In 1991, 10 years after the initial development of C80, the company began developing a follow-up version, C90, which was rolled out from mid-1992.
Meanwhile, in 1983, the time frame for first vehicle inspection for new cars was extended from two years after purchase to three years, a move which had a major impact on dealerships' service divisions. At this time, dealership servicing workshops were beginning to introduce "Techno Labo" facilities in response to the growing use of electronics in vehicles. Techno Labo introduced new apparatuses such as measuring diagnostic devices to underline the superior technical capability offered by Toyota's sales outlets.
These efforts helped to make up for the effects of the extension of first-time inspections, which began to become felt in 1985, when the number of vehicles coming into dealers' garages for inspection started to decrease. Furthermore, in April 1986, to instill customer trust and respond to the new three-year period between vehicle inspections, Toyota extended the special warranty period on its engines and other key components from two years or 50,000 km to three years or 60,000 km.
To strengthen service-parts logistics, for the purpose of improving the quality of after-sales services, a Japan-wide distributor network for service parts was completed in August 1987. The network served to link Toyota and its sales outlets and came to be indispensable for the swift supply of service parts and accessories. In 1988, an online system was introduced, allowing the network to make daily orders to Toyota.