Special Committee for Global Quality Implements Reinforced Measures

The Special Committee for Global Quality held its first meeting on March 30, 2010 at the Head Office Quality Audit Building. Committee chair President Toyoda, TMC executives, representatives of all corporate functions and the chief quality officers (CQOs) appointed to relay the concerns of customers in North America, Europe, Asia and Oceania, the Middle East, Africa, and Latin America, attended. The initial portion of the meeting was opened to the media, and the results of the discussions were announced.

The committee focused its discussions on reinforcing measures from the customer’s perspective. The committee decided to strengthen improvement activities in the following five areas.1

  1. 1.Decisions on recalls and other market measures
  2. 2.Strengthening information gathering
  3. 3.Timely and accurate information disclosure
  4. 4.Enhanced product safety and peace of mind
  5. 5.Human resources development

To top of page