Privacy Policy

Handling of Personally Identifiable Information

Toyota Motor Corporation (hereafter referred to as "Toyota" or "we") regards the protection of your privacy as an issue of paramount importance. Toyota operates the "toyota-global.com" Web site (hereafter referred to as "this Web site"). This page explains our policy with respect to personally identifiable information, to help you understand how we collect, use, and store your personal information.

Personally Identifiable Information Provided Voluntarily by You

To enable us to provide you with information about our products and services, you provide personally identifiable information that includes name, address, date of birth, gender, telephone number, and e-mail address.
In some cases, to enable us to provide information tailored to your needs, we ask for other personally identifiable information. Toyota regards such information, with the exception of required information items, as information that you have provided voluntarily.

IP Addresses, Cookies, and Web Beacon

In order to manage this Web site, Toyota collects information on the IP address used when the computer that a customer is using connects to the Internet.
We only use the IP addresses collected through this Web site to ensure the appropriate, safe management and operation of this Web site's services. In addition to preventing unauthorized access, the collection of IP addresses enables rapid identification of the cause and restoration of normal operations in the event of a failure of this Web site. We do not use or disclose IP addresses in connection with customers' personally identifiable information.
While we collect information on how you use this Web site's services, we preserve the anonymity of individual users in the use or disclosure of this information. However, when we deem it necessary for the protection of this Web site or of its users, we may implement measures by using IP addresses to identify individuals.
Toyota uses cookies and Web beacon technologies to trace the route followed by users to access this Web site, to record users' activities on this Web site, and to assess and improve the design for the benefit of customers.
Toyota does not, however, use cookies and Web beacon technologies to record information concerning individual users, and consequently no information on specific users is stored or used. Users have the option of adjusting their browser settings to refuse cookies or alert them when cookies are sent.

SSL Security

We use SSL (Secure Socket Layer: an industry-standard security function that encrypts and transmits information online) to ensure that personally identifiable information that you send to us via this Web site is kept secure. Using an SSL compatible browser ensures that the personally identifiable information that you send and receive is encrypted automatically.

Why Personally Identifiable Information Is Required

The various pages in this Web site for registering personally identifiable information include reasons why each item of personally identifiable information is required.
Toyota does not use the personally identifiable information that you register through this Web site's pages for any purposes other than those stated in the respective pages.

Provision of Information to Third Parties and Secondary Usage of Information

In some cases, depending on the type of service that you request through this Web site, we notify third parties of your personally identifiable information to the extent necessary. Each time that you apply to use such services, Toyota notifies you that your personally identifiable information will be provided to third parties and requests your permission.
(For example, if you have selected a particular car dealer when requesting a catalog, Toyota will provide that information to the car dealer. Also, Toyota will provide that information to research companies for in-house surveys. Further, we will notify carriers of information such as your name and address so that we can send the catalog.)
Including the abovementioned cases, we will not disclose your personally identifiable information to third parties without your prior consent. However, we may disclose your personally identifiable information without your consent when we deem it necessary in emergencies for the protection of human lives or human rights, when cooperating with requests based on laws and regulations from public agencies such as judicial institutions or police forces, or when acting in accordance with other laws and regulations.

Management of Personally Identifiable Information

Toyota implements strict data management practices to ensure that personally identifiable information provided by you via this Web site is not lost or damaged. Also, we undertake stringent data security measures. Users' personally identifiable information is stored in an environment that can only be accessed by the managers of this Web site. And, Toyota ensures that such information is not leaked to third parties or tampered with by outside parties.
When outsourcing work related to the operation of this Web site and to the use or management of your personally identifiable information, Toyota carries out rigorous monitoring and management of the commissioned companies' handling of personally identifiable information.

Your Responsibility

This Web site contains links to third-party web sites. Please check respective policies with regard to the handling of personally identifiable information at those web sites.
You are responsible for your use of this Web site. Toyota does not assume any responsibility whatsoever for any damages arising from the use of various types of information that have been obtained by using personally identifiable information from this Web site or third-party web sites that have links in this Web site.

We may review and revise the above policies as we think fit. Notification of all such revisions will be given on this page.