CSRNavi

CSR Basic Philosophy

CSR Achievement Data

CSR activity results for the past three years are listed in the table below.

Data List (Fiscal Year-end)

Area Items Unit FY2014 FY2015 FY2016
Ever-better cars Overall Vehicle sales (consolidated)*1 Thousand
vehicles
8,972 8,681 8,970
  Those sold in Japan 2,154 2,059 2,274
Research and development expenses Billion yen 1,004.5 1,055.6 1,037.5
No. of Welcabs sold (Japan) Vehicles 16,810 15,869 17,050
Market share of Welcab (Japan) % 66.9 68.0 70.0
No. of Welcab models (Japan) Models 28 25 26
Quality J.D. Power (US) Initial Quality Study (IQS) ranking No. 1 Segments 1 3 7
Good Design Award (Japan) Harrier,
Voxy/Noah
MIRAI (Gold Prize), Alphard/Vellfire, Hiace/ Regiusace (Long Life Design Award) Prius/Prius PHV, Sienta (including the Welcab series)
No. of calls to customer call centers (Global)*2 Thousand
calls
389 374 370
Safety No. of models with NCAP five-star safety rating Japan (collision) Models 2 1 4
Japan (prevention): ASV+ in 2014 and 2015 ASV++ in 2016 5 13 5
U.S.A. 13 12 13
Europe 1 3 3
China 4 3 -*3
U.S. IIHS Top Safety Pick models TSP 3 5 0
TSP+ 4 10 13
No. of vehicles with units capable of providing and gathering traffic information (Japan) No. of shipped vehicles fitted with VICS (cumulative) Thousand
vehicles
12,220 13,130 14,180
No. of vehicles registered as G-BOOK, T-Connect, G-Link users (cumulative) 4,200 4,700 5,300
Environment New Vehicle Zero CO2 Emissions Challenge Annual HV Sales(Global)*2 Million units 1.266 1.204 1.401
Cumulative HV Sales (Global)*2 7.339 8.543 9.943
CO2 emissions reduction benefit of Toyota Hybrid Vehicles(Global) Million tons 54 (as of Mar. 31, 2015) 66 (as of Mar. 31, 2016) 77 (January 2017)
Global average CO2 emissions from new vehicles reduction rate versus FY2010 (Japan, U.S., Europe, China) % 8.8 8.8 11.9
Enriching lives of communities
Life Cycle Zero CO2 Emissions Challenge CO2 emissions per ton-kilometer (transport volume) from TMC logistics operations (Japan) Million tons 0.278 0.275 0.282
Plant Zero CO2 Emissions Challenge Global CO2 emissions(from energy consumption at stationary emission sources)*4 Million tons 7.79 7.57 7.87
CO2 emissions per unit produced*4 Tons/unit 0.75 0.74 0.75
Challenge of Minimizing and Optimizing Water Usage Global water consumption*4 Million m3 31.0 29.3 31.3
Water consumption per unit produced*4 m3/unit 3.0 2.9 3.0
Challenge of Establishing a Recycling-based Society and Systems Total waste volume at TMC (Japan) Thousand
tons
35.9 35.2 33.8
Waste volume per unit produced at TMC (Japan) kg/unit 12.5 12.5 11.6
Recovery rate(Japan) ASR 97 97 98
Airbag 94 93 94
Vehicle recovery rate(Japan) 99 99 99
Environmental
Management
VOC emissions volume in vehicle body painting processes at TMC in Japan (average for all lines) g/m2 17.2 15.8 14.6
No. of violations of environmental laws and regulations (Japan) No. of
violations
0 0 1
Dealers / Distributors and
Suppliers
No. of parts suppliers (Global) Companies 3,148 3,435 3,511
  No. of parts suppliers (overseas) 2,682 3,006 3,075
    No. of non-Japanese parts suppliers 1,321 1,436 1,460
No. of dealers (overseas) Dealerships 9,395 10,058 10,152
No. of countries / regions sold to 178 176 176
Social Contribution Activities Total expenses for social contribution activities*4 Billion yen 21.6 25.3 29.2
No. of Toyota Community Concert participants (Japan) No. of
visitors
37,400 41,800 38,600
No. of Why/What Lecture participants (Japan) 1,138 1,339 1,031
No. of visitors to the Forest of Toyota (Japan) 13,035 11,790 11,137
No. of distribution of traffic safety educational materials (picture books) Million parts 2.55 2.54 2.56
Toyota Environmental Activities Grant Programs No. of
programs (cumulative)
278 304 332
Stable base of business Employees No. of foreign executives at TMC (unconsolidated) Persons 7 8 7
Local employees comprising management at overseas affiliates % 62.9 62.6 65.8
Non-Japanese CEOs/COOs in major overseas subsidiaries % 58 53 56.3
No. of female managers (unconsolidated) Assistant manager Persons 366 496 580
Managerial positions 101 135 155
Employment ratio of people with disabilities (including unconsolidated and one special-purpose subsidiaries)*5 % 2.14 2.14 2.17
Employment of people with disabilities (including unconsolidated and one special-purpose subsidiaries)*5 Persons 1,116 1,201 1,785
No. of employees taking the childcare and nursing care leave program (unconsolidated) Persons 489 620 646
  Male 20 43 44
Female 469 577 602
No. of male employees taking leave after birth of their child*6 % - - 93.8
No. of employees using the flexible working hours system (unconsolidated)*7 Persons 1,132 1,363 1,857
  Male 17 41 342
Female 1,115 1,322 1,515
Frequency rate of lost workday cases (unconsolidated) 0.06 0.03 0.07
Rate at which the BMI standard (25.0) is exceeded (unconsolidated)*8 % 20.6 20.4 20.8
Smoking rate (unconsolidated) % 29.1 28.7 27.8
Full-time employees (unconsolidated) Persons 67,905 72,779 75,218
  Male 60,474 64,583 66,399
Female 7,431 8,196 8,819
Average age (unconsolidated) Years old 39.2 38.7 39.1
  Male 39.6 39.3 39.7
Female 33.5 34.0 34.7
Average years of service (unconsolidated) Years 17.8 17.3 17.7
  Male 18.5 17.9 18.3
Female 12.5 12.6 13.3
Percentage of annual paid leave taken*9 *10 % - - 102.3
Average monthly overtime per employee*9 Hours/month - - 21.3
Newly-hired employees (unconsolidated) Persons 1,489 2,185 2,513
  Male 1,289 1,970 2,166
Female 200 215 347
Administrative 127 103 213
  Male 63 61 83
Female 64 42 130
Engineering 540 514 647
  Male 485 466 562
Female 55 48 85
Shop floor 822 1,568 1,653
  Male 741 1,443 1,521
Female 81 125 132
Re-employed retirees (unconsolidated) 884 903 779
Employees who feel their own growth (unconsolidated)Administrative and engineering % 77.2 - 77.6
Employees who feel their own growth (overseas)Administrative and engineering 74.0 - 70.0
Employees who are satisfied with company life (unconsolidated) Administrative and engineering 77.2 - 78.0
Employees who are satisfied with company life (unconsolidated) Shop floor - 71.9 -
Employees who are satisfied with company life (overseas) Administrative and engineering 76.0 - 74.0
Employees who are satisfied with company life (overseas) Shop floor 72.0 - 72.0
Financial Information
(Consolidated)
Net revenues Billion yen 27,234.5 28,403.1 27,597.1
  Japan 14,403.8 14,759.4 14,830.8
North America 9,677.5 11,051.9 10,239.0
Europe 2,848.2 2,661.3 2,681.0
Asia 4,981.2 5,003.8 4,819.8
Other 2,449.2 2,210.2 2,161.0
Operating income (Operating income ratio: %) Billion yen (%) 2,750.5(10.1) 2,853.9(10.0) 1,994.3(7.2)
  Japan 1571.4 1677.5 1202.2
North America 584.5 528.8 311.1
Europe 81.1 72.4 12.2
Asia 421.7 449.1 435.1
Other 111.5 108.9 58.6
Net income Billion yen 2,173.3 2,312.6 1,831.1
Shareholders’ equity 16,788.1 16,746.9 17,514.8
Total assets 47,729.8 47,427.5 48,750.1
Net assets 17,647.3 18,088.1 18,668.9
ROE % 13.9 13.8 10.6
Dividend per share Yen 200 210 210
Capital expenditures Billion yen 1,177.4 1,292.5 1,211.8
Vehicle production Thousand
vehicles
8,929 8,576 8,975
Global Expansion No. of plants and manufacturing companies Japan Plant and
manufacturing
companies
16 16 16
North America 11 11 11
Europe 10 9 9
Asia 24 24 24
Other 9 9 9
No. of distributors North America Distributors 5 5 5
Europe 29 29 29
Asia 16 16 20
Other 117 117 113
Governance(unconsolidated) Outside Directors Persons 3 3 3
No. of consultations made to the Compliance Hotline Consultations 101 115 155
CSR Evaluation FTSE4Good Index (listed)  
DJSI Asia Pacific (listed)  
  • *1Including Daihatsu and Hino
  • *2Results for January to December
  • *3Due to there being no Toyota cars eligible for assessment in 2016
  • *4Toyota and consolidated subsidiaries in Japan and overseas (consolidated base differs by item)
  • *5No. of people with disabilities employed and their employment ratio are current as of April 2017
  • *6Percentage of male employees who took more than a half-day or full day of leave within two months of the birth of their child (including annual paid leave and childcare leave)
  • *7Includes the use of systems other than those for childcare or nursing care
  • *8In FY2016, we began to use the percentage of employees whose BMI exceeded the standard value of 25.0, and the numbers for the prior years were corrected retroactively.
  • *9 Union member average
  • *10As a fraction of the number of days given each year. Includes days of annual paid leave carried over from previous years. (Annual paid leave can be carried over for up to two years.)