Compliance

Promoting Open and Fair Corporate Activity

For Toyota, compliance does not mean simply observing laws; it means respecting societal norms and corporate ethics, complying with the expectations of diverse stakeholders and engaging in fair corporate activities.
Establishing compliance requires steady and earnest efforts in the performance of day-to-day operations. Toyota is promoting initiatives through the construction of frameworks — such as the Corporate Ethics Committee, a subcommittee of the CSR Committee and other internal organizations — and the development of human resources to raise individual awareness of compliance.

Checking Activities to Enhance Compliance

Toyota started checking activities on enhancing its compliance structure in FY2008. In FY2009, it started checking of subsidiaries in addition to internal checking. In FY2010, we further fulfilled checklists and implemented activities toward further enhancement of the structure. The results of the activities were reported to the CSR Committee, and Toyota continues to push ahead with improvements based on the results.

Education and Training to Ensure Thorough Compliance

To ensure awareness of compliance extends from senior managers to all other employees, TMC (Toyota Motor Corporation) conducts on-the-job and special rank-specific training, disseminates information on its website and implements e-learning programs.

The Compliance Hotline

TMC contracted an outside law firm to establish a Compliance Hotline that allows employees to consult in private in the event they have any questions or doubts concerning issues of legal compliance.
The content of consultations is conveyed anonymously to a secretariat within TMC and the facts confirmed, and the details are investigated with scrupulous care to ensure the identity of the consulting employee is not revealed. If the results of the investigation indicate a compliance related issue, a response is immediately implemented. The content of consultations are reported to the president and corporate auditors every month.

In addition, each division within Toyota is responsible for reassessing compliance risks, as well as implementing and maintaining measures to address those risks.

Toyota Code of Conduct