CSR Achievement Data

CSR activity results for the past three years are listed in the table below.

Data List (fiscal year-end)

Area Items Unit FY2010 FY2011 FY2012
Always better cars Overall Vehicle sales (worldwide, consolidated) Thousand vehicles 7,308 7,352 8,871
Vehicle sales (Japan, consolidated) 1,913 2,071 2,279
No. of Welcabs sold (Japan) Vehicles 14,849 15,887 17,922
Market share of Welcab (Japan) 67.6 68.5 71.0
No. of Welcab models (Japan) Models 28 30 29
Quality J.D. Power (US) Initial Quality Study (IQS) ranking No. 1 Segments 6 4 5
Good Design Award Passo, Etios Ractis, Prius α, FJ Cruiser Porte / Spade (Best 100), Aqua
No. of calls to customer call centers (Japan) Thousand calls 401 397 420
Call response rate at customer call centers (Japan) 89.0 95.0 94.4
Safety No. of models that acquired NCAP 5-star safety rating Japan Models 1 1
U.S. 2 1 5
Europe 1 2
China 1 2 2
U.S. IIHS Top Safety Pick models 8 17 21
No. of vehicles with units capable of providing and gathering traffic information No. of shipped vehicles fitted with VICS (cumulative) Thousand vehicles 8,570 9,310 10,300
No. of vehicles registered as G-BOOK users (Japan, cumulative) 2,100 2,580 3,200
Environment (products) Annual sales of hybrid vehicles (worldwide)*1 Thousand vehicles 691 629 1,219
Cumulative sales of hybrid vehicles (worldwide)*1 2,945 3,574 4,794
Cumulative CO2 emissions reduction effect of hybrid vehicles (worldwide) Million tons 19 26 34.1
Enriching lives of communities Environment Contribution to a low-carbon society Average fuel efficiency of Toyota vehicles (Japan, US, Europe) Index with 1997 = 1 base value 1.34 1.33 1.43
Global CO2 emissions (from energy sources) (consolidated*2) Million tons 7.18 7.23 7.59
CO2 emissions per unit produced (consolidated*2) Tons/vehicle 0.85 0.83 0.77
CO2 emissions from Toyota Motor Corporation (TMC) logistics operations Million tons 0.264 0.268 0.302
Contribution to a recycling-based society Total waste volume at TMC Thousand tons 39.4 36.0 36.0
Waste volume per unit produced at TMC kg/vehicle 15.8 14.1 14.1
Water consumption at vehicle assembly plants (consolidated*2) Million m3 28.1 26.9 29.2
Water consumption at vehicle assembly plants per unit produced (consolidated*2) m3/vehicle 3.7 3.5 3.5
Recycling / recovery rate ASR 85 93 94
Airbag 94 94 94
Vehicle recycling / recovery rate in Japan 97 99 99
Environmental protection and contribution to a harmony with nature society Total production in FY2012 that qualifies as U-LEVs based on 2005 Exhaust Emissions Standards 4.5 4.0 2.3
Total production in FY2012 that qualifies as SU-LEVs based on 2005 Exhaust Emissions Standards 95.1 95.5 97.4
VOC emissions from TMC vehicle body painting processes (average for all lines) g/m2 27.8 21.0 20.0
Environmental management No. of violations of environmental laws and regulations (unconsolidated) No. of violations 0 0 0
Dealers / distributors and suppliers No. of parts suppliers (worldwide total) Companies 2,401 2,519 2,686
  No. of parts suppliers (overseas total) 1,975 2,056 2,242
  No. of non-Japanese parts suppliers 1,022 1,056 1,157
No. of dealers (worldwide total excluding Japan) Dealerships 8,247 8,474 8,725
No. of countries sold to Countries 173 176 176
Contribution to local communities Total expenses for social contribution activities (consolidated basis*2) Billion yen 13.9 14.4 13.7
No. of Toyota Community Concert participants No. of visitors 33,500 26,000 35,600
No. of Why/What Lecture participants 1,054 1,226 1,119
No. of visitors to the Forest of Toyota 11,926 10,447 12,101
Toyota Environmental Activities Grant Programs No. of programs (cumulative) 193 214 233
Stable base of business Employees No. of foreign executives at Toyota Motor Corporation Persons 5 5 7
Local employees comprising management at overseas affiliates % 52.1 54.0 60.1
Non-Japanese CEOs / COOs in major overseas subsidiaries % 52 46 46
Female managers (unconsolidated) Assistant manager or higher % 2.2 2.4 2.6
Project manager or higher 0.7 0.7 0.9
Employment ratio of people with disabilities (including special-purpose subsidiaries)*3 % 2.067 2.045 2.08
Employment of people with disabilities (including special-purpose subsidiaries)*3 Persons 1.039 1.075 1.081
No. of employees using the childcare and nursing care leave program (unconsolidated) Persons 403 419 486
  Male 21 20 19
Female 382 399 467
No. of employees using the flexible working hours system (unconsolidated) 593 748 837
  Male 11 24 20
Female 582 724 817
Frequency rate of lost workday cases (unconsolidated) % 0.09 0.06 0.07
Excessive BMI rate (unconsolidated) 25.2 26.9 26.7
Smoking rate (unconsolidated) % 33.6 31.8 30.9
Full-time employees Persons 69,178 68,961 68,617
  Male 62,109 61,543 61,185
Female 7,069 7,418 7,432
Average age Years 37.8 38.1 38.4
  Male 38.6 38.9 39.2
Female 30.6 31.5 32.1
Average years of service Years 16.8 17.0 17.3
  Male 17.5 17.8 18.1
Female 10.3 10.5 11.1
New employees Persons 1,040 1,103 1,141
  Male 909 999 1,018
Female 131 104 123
Administrative 107 93 81
  Male 74 69 60
Female 33 24 21
Engineer 389 460 511
  Male 362 443 476
Female 27 17 35
Shop floor 629 550 549
  Male 553 487 482
Female 76 63 67
Re-employed retirees 942 798 679
Employees who feel their own growth (unconsolidated) 70.6 72.6 74.8
Employees who feel pride and loyalty (unconsolidated)*4 72.3 78.1 79.0
Employees who feel their jobs are rewarding (unconsolidated)*4 76.6 68.3 79.0
Employees who are satisfied with company life (unconsolidated)*4 71.2 64.4 73.9
Financial information (Consolidated) Net revenues Billion yen 18,993.6 18,583.6 22,064.1
  Japan 10,986.2 11,167.3 12,821.0
North America 5,429.1 4,751.8 6,284.4
Europe 1,981.4 1,993.9 2,083.1
Asia 3,374.6 3,334.2 4,385.4
Central and South America / Oceania / Africa 1,809.1 1,760.1 2,094.2
Operating income (Operating income ratio: %) 468.2(2.5) 355.6(1.9) 1,320.8(6.0)
  Japan -362.4 -207.0 576.3
North America 339.5 186.4 221.9
Europe 13.1 17.7 8.6
Asia 313.0 256.7 376.0
Central and South America / Oceania / Africa 160.1 108.8 133.7
Net income Billion yen 408.1 283.5 962.1
Shareholders' equity 10,332.3 10,550.2 12,148.0
Total assets 29,818.1 30,650.9 35,483.3
Net assets 10,920.0 11,066.4 12,772.8
ROE % 3.9 2.7 8.5
Dividend per share Yen 50 50 90
Capital expenditures Billion yen 642.3 706.7 852.7
R&D expenses 730.3 779.8 807.4
Vehicle production Thousand vehicle 7,169 7,435 8,698
Global Expansion No. of plants and manufacturing companies Japan Plants and manufacturing companies 15 15 15
North America 11 11 11
Europe 8 8 8
Asia and the Middle East 24 23 25
Central and South America / Oceania / Africa 7 8 8
No. of distributors*5 North America Distributors 5 5 5
Europe 30 31 31
Asia and the Middle East 32 32 32
Central and South America / Oceania / Africa 106 111 105
Governance Outside Directors*6 Persons 3
No. of consultations made to the Compliance Hotline (unconsolidated) Consultations 95 111 110
CSR evaluation FTSE4 Good Index (listed)  
Global 100 Most Sustainable Corporations in the World (listed) (ranking) ○(82) ○(21)

*1 No. of hybrid vehicles sold is number of vehicles sold each year, not each fiscal year.
*2 Toyota and consolidated subsidiaries in Japan and overseas (consolidated base differs by item).
*3 No. of people with disabilities employed and their employment ratio are as of June each year.
*4 The employee satisfaction survey is conducted every second year on administrative/engineering and shop floor employees. Results for 2010 and 2012 are of surveys conducted on administrative/engineering employees and those for 2011 are of surveys conducted on shopfloor employees.
*5 The number of distributors is as of June .
*6 Outside Directors were appointed at the Ordinary General Shareholders’ Meeting held in June 2013.