CSR Achievement Data

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CSR activity achievements for the past three years are listed in the chart below.

Data List (as of March 31 of each fiscal year)

Area Items Unit FY2009 FY2010 FY2011
Always better cars Safety No. of 5-star models Japan Models － － 1
U.S. － 2 1
Europe 3 1 2
China 1 1 2
U.S. IIHS Top Safety Pick models
IQS (Initial Quality Study)		 2 8 17
Quality No. of models that are ranked No. 1 in J.D. Power Models 10 6 4
Rewarded with the smiles of customers Good Design Award － Prius Passo, Etios Ractis, Prius α, FJ Cruiser
Vehicle sales (worldwide, consolidated) Thousand vehicles 7,237 7,308 7,352
Vehicle sales (Japan, consolidated) 2,162 1,913 2,071
No. of Welcabs sold (Japan) Vehicles 15,580 14,849 15,887
Market share of Welcab (Japan) ％ 70.8 67.6 68.5
No. of Welcab models (Japan) Models 30 28 30
No. of calls to customer call centers (Japan) Thousand calls 40.0 40.1 39.7
Call response rate at customer call centers (Japan) ％ 82.9 89.0 95.0
Enriching lives of communities Contributing to the realization of a mobility society that links people with products and services (cooperation with communities and infrastructure) No. of vehicles with units capable of providing and gathering traffic information No. of shipped vehicles fitted with VICS (cumulative) Thousand vehicles 759 857 931
No. of vehicles registered as G-BOOK users (Japan, cumulative) 160 210 258
Initiatives for establishing a low-carbon society Global average fuel efficiency (Japan, US, Europe) Index with
1997 = 1 base value		 1.35 1.34 1.44
Annual HV Sales (worldwide)*1 Thousand vehicles 53.0 69.1 62.9
Cumulative HV sales (worldwide)*1 225.5 294.5 357.4
Cumulative CO2 reduction with HV (worldwide; number for FY2011 includes April 2012) Million tons 1,400 1,900 2,600
Total CO2 emissions (from energy sources) (consolidated basis*2) 708 718 722
CO2 emissions per unit produced (consolidated basis*2) Tons/vehicle 0.84 0.85 0.83
Toyota CO2 emissions in logistics Million tons 27.9 26.4 26.8
Initiatives for establishing a
a recycling-based society		 Toyota waste volume Thousand tons 43.4 39.4 36.0
Toyota waste volume (volume per unit) kg/vehicle 16.5 15.8 14.1
Water consumption (vehicle assembly plants) (consolidated basis*2) Million m3 27.3 28.1 26.9
Water consumption per vehicle sold (vehicle assembly plants)
(consolidated basis*2)
 m3/vehicle 3.6 3.7 3.5
Recycling/recovery rate ASR ％ 81 85 93
Airbag 94 94 94
Vehicle recycling/recovery rate in Japan ％ 97 97 99
Initiatives for environmental protection and establishing a
society in harmony with nature		 U-LEVs produced that meet 2005 low emissions vehicle standards ％ 6.7 4.5 4.0
SU-LEVs produced that meet 2005 low emissions vehicle standards 93.3 95.1 95.5
VOC emissions/m2 in Toyota body painting processes (average for all production lines) 29.3 27.8 27.0
Environmental management No. of violations of environmental laws and regulations (unconsolidated) No. of violations 0 0 0
Social contribution Total expenses for social contribution activities (consolidated basis*2) Billion yen 121 139 144
No. of Toyota Community Concert participants No. of visitors 28,000 33,500 26,000
No. of Why/What Lecture participants 1,546 1,054 1,226
No. of visitors to the Forest of Toyota 11,420 11,926 10,447
Toyota Environmental Activities Grant Programs No. of programs (cumulative) 175 193 214
Mutually beneficial relationships with dealers/distributors and suppliers No. of parts suppliers (worldwide total) Companies 2,375 2,401 2,519
  No. of parts suppliers (overseas total) 1,943 1,975 2,056
  No. of non-Japanese parts suppliers 1,029 1,022 1,056
No. of dealers (worldwide total excluding Japan) Dealerships 8,131 8,247 8,485
No. of countries sold to Countries 170 173 176
Stable base of business Employees No. of foreign executives at Toyota Motor Corporation Persons 5 5 5
Ratio of local employees comprising management at overseas affiliates % 49.7 52.1 54.0
Ratio of non-Japanese CEOs/COOs in major overseas subsidiaries % 41 52 46
Ratio of female managers (unconsolidated) Assistant manager or higher % 1.97 2.23 2.44
Project manager or higher 0.6 0.7 0.7
Employment ratio of people with disabilities (unconsolidated)
Figures in brackets include Loops*3		 % 1.877 1.986（2.067） 1.952（2.045）
Employment of people with disabilities (unconsolidated)
Figures in brackets include Loops*3		 Persons 970 995（1,039） 1,021（1,075）
No. of employees taking childcare leave (unconsolidated) 人 359 403 419
  Male 5 21 20
Female 354 382 399
No. of employees using the flexible working hours system (unconsolidated) 509 593 748
  Male 9 11 24
Female 500 582 724
Frequency rate of lost workday cases (unconsolidated) － 0.10 0.09 0.06
Excessive BMI rate (unconsolidated) 24.7 25.2 26.9
Smoking rate (unconsolidated) % 35.9 33.6 31.8
No. of full-time employees Persons 69,961 69,178 68,961
  Male 62,928 62,109 61,543
Female 7,033 7,069 7,418
Average age Years old 37.6 37.8 38.1
  Male 38.5 38.6 38.9
Female 30 30.6 31.5
Average service years Years 16.6 16.8 17.0
  Male 17.4 17.5 17.8
Female 9.7 10.3 10.5
No. of new employees Persons 1,150 1,040 1,103
  Male 1,036 909 999
Female 114 131 104
Administrative 109 107 93
  Male 85 74 69
Female 24 33 24
Engineer 407 389 460
  Male 394 362 443
Female 13 27 17
Shop floor 690 629 550
  Male 610 553 487
Female 80 76 63
No. of re-employed retirees 1,053 942 798
Ratio of employees who feel their own growth (unconsolidated) ％ 70.0 70.6 72.6
Ratio of employees who feel pride and loyalty (unconsolidated)*4 83.2 72.3 78.1
Ratio of employees who feel their jobs are rewarding (unconsolidated)*4 71.7 76.6 68.3
Ratio of employees satisfied with company life (unconsolidated)*4 66.7 71.2 64.4
Financial information (Consolidated) Net revenues Billion yen 189,509 189,936 185,836
  Japan 112,203 109,862 111,673
North America 56,705 54,291 47,518
Europe 21,470 19,814 19,939
Asia 26,554 33,746 33,342
Central and South America/Oceania/Africa 16,738 18,091 17,601
Operating income (Operating income ratio: %) 1,475（0.8） 4,682（2.5） 3,556（1.9）
  Japan ▲2,252 ▲3,624 ▲2,070
North America 854 3,395 1,864
Europe ▲330 131 177
Asia 2,036 3,130 2,567
Central and South America/Oceania/Africa 1,155 1,601 1,088
Net income Billion yen 2,094 4,081 2,835
Shareholders’ equity 103,597 103,323 105,502
Total assets 303,492 298,181 306,509
Net assets 109,304 109,200 110,664
ROE % 2.1 3.9 2.7
Dividend per share Yen 45 50 50
Capital expenditures Billion yen 5,790 6,423 7,067
R&D expenses 7,253 7,303 7,798
Vehicle production Thousand units 6,809 7,169 7,435
Global Expansion No. of plants and manufacturing companies Japan Plants and manufacturing companies 15 15 15
North America 11 11 11
Europe 8 8 8
Asia 25 24 23
Central and South America/Oceania/Africa 7 7 8
No. of distributors North America Distributors 3 5 5
Europe 29 30 31
Asia 32 32 32
Central and South America/Oceania/Africa 106 106 111
Governance No. of consultations made to the Compliance Hotline (unconsolidated) (ranking) 87 95 111
CSR evaluation FTSE4Good Index (listed)   ○ ○ ○
Global 100 Most Sustainable Corporations in the World (listed) (ranking) ○（14） ○（82） ○（21）

*1 No. of hybrid vehicles sold is number of vehicles sold each year, not each fiscal year.
*2 Toyota and consolidated subsidiaries in Japan and overseas (consolidated base differs by item)
*3 No. of people with disabilities employed and their employment ratio are as of June each year.
*4 The employee satisfaction survey is conducted every second year on administrative/engineering and shop floor employees.
Results for shop floor employees are from surveys conducted in 2009 and 2011, and those for administrative/engineering employees from the 2010 survey

Global Expansion

Toyota respects the culture and customs of every nation and contributes to economic and social development through corporate activities in the communities.

Global Expansion
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