ISO26000 Comparison

Toyota participated in the developing of international standards regarding CSR.ISO 26000: Guidance on social responsibility-since its review stage as a member of the Japan committee representing the business sector.

We organized specific actions described in the report according to seven core subjects stated in the standards and made the ISO 26000 Comparison for your reference. We hope this will make the report more useful and easier for readers to understand.

Toyota works continually to enhance its CSR initiatives. Thank you for your understanding.

Core Subjects and Issues in ISO26000
Organizational Governance Page
1 Organizational governance

5-7,70,71

Human Rights
2 Due diligence

48,49

56,57

3 Human rights risk situations
4 Avoidance of complicity
5 Resolving grievances

71

6 Discrimination and vulnerable groups

66-68

7 Civil and political rights
8 Economic, social and cultural rights
9 Fundamental principles and rights at work

62,63

Labor Practices
10 Employment and employment relationships

62,63

11 Conditions of work and social protection

62,63

66-69

12 Social dialogue
13 Health and safety at work

64

14 Human development and training in the workplace

60,61,65

The Environment
15 Prevention of pollution

34,35,42

16 Sustainable resource use

38-41

17 Climate change mitigation and adaptation

26,27,36,37

18 Protection of the environment, biodiversity and restoration of natural habitats

42,43,52

Fair Operating Practices
19 Anti-corruption

71

20 Responsible political involvement
21 Fair competition

48-51

71

22 Promoting social responsibility in the value chain
23 Respect for property rights
Consumer Issues
24 Fair marketing, factual and unbiased information and fair contractual practices

50,51

25 Protecting consumers' health and safety

18-24

26 Sustainable consumption

26,27,38-41

27 Consumer service, support, and complaint and dispute resolution

14-17

20,21

50,51

71

28 Consumer data protection and privacy
29 Access to essential services
30 Education and awareness

25,53

Community Involvement and Development
31 Community involvement

47,52-55

32 Education and culture

54,55

33 Employment creation and skills development

30-33

34 Technology development and access
35 Wealth and income creation
36 Health

46,54,55

37 Social investment

44-47

CSR POLICY Comparison
CSR POLICY: Contribution towards Sustainable Development ISO26000
Ref. No.
Preamble
We, TOYOTA MOTOR CORPORATION and our subsidiaries, take initiative to contribute to harmonious and sustainable development of society and the earth through all business activities that we carry out in each country and region, based on our Guiding Principles. We comply with local, national and international laws and regulations as well as the spirit thereof and we conduct our business operations with honesty and integrity. In order to contribute to sustainable development, we believe that management interacting with its stakeholders as described below is of considerable importance, and we will endeavor to build and maintain sound relationships with our stakeholders through open and fair communication. We expect our business partners to support this initiative and act in accordance with it. 1
2
4
22
23
24
Customers
■Based on our philosophy of "Customer First," we develop and provide innovative, safe and outstanding high quality products and services that meet a wide variety of customers' demands to enrich the lives of
people around the world. (Guiding Principles 3 and 4)
25,27
29,30
■We will endeavor to protect the personal information of customers and everyone else we are engaged in business with, in accordance with the letter and spirit of each country's privacy laws. (Guiding Principles 1) 24,28
Employees
■We respect our employees and believe that the success of our business is led by each individual's creativity and good teamwork. We stimulate personal growth for our employees. (Guiding Principles 5) 14
■We support equal employment opportunities, diversity and inclusion for our employees and do not discriminate against them. (Guiding Principles 5) 5,6,10
■We strive to provide fair working conditions and to maintain a safe and healthy working environment for all our employees. (Guiding Principles 5) 11,13
■We respect and honor the human rights of people involved in our business and, in particular, do not use or tolerate any form of forced or child labor. (Guiding Principles 5) 3,4,9
■Through communication and dialogue with our employees, we build and share the value "Mutual Trust and Mutual Responsibility" and work together for the success of our employees and the company. We recognize our employees' right to freely associate, or not to associate, in compliance with the laws of the countries in which we operate. (Guiding Principles 5) 5,7
8,12
■Management of each company takes a leadership role in fostering a corporate culture and implementing policies, that promote ethical behavior. (Guiding Principles 1 and 5) 19,20
Business Partners
■We respect our business partners such as suppliers and dealers and work with them through long-term relationships to realize mutual growth based on mutual trust. (Guiding Principles 7) 21
■Whenever we seek a new business partner, we are open to any and all candidates, regardless of nationality or size, and evaluate them based on their overall strengths. (Guiding Principles 7) 37
■We maintain fair and free competition in accordance with the letter and spirit of each country's competition laws. (Guiding Principles 1 and 7) 21
Shareholders
■We strive to enhance corporate value while achieving a stable and long-term growth for the benefit of our shareholders. (Guiding Principles 6) ?
■We provide our shareholders and investors with timely and fair disclosure of our operating results and financial condition. (Guiding Principles 1 and 6) 1
Global Society/Local Communities
Environment ■We aim for growth that is in harmony with the environment by seeking to minimize the environmental impact of our business operations, such as by working to reduce the effect of our vehicles and operations on climate change and biodiversity. We strive to develop, establish and promote technologies enabling the environment and economy to coexist harmoniously, and to build close and cooperative relationships with a wide spectrum of individuals and organizations involved in environmental preservation. (Guiding Principles 3) 15,16
17,18
Community ■We implement our philosophy of "respect for people" by honoring the culture, customs, history and laws of each country. (Guiding Principles 2) 2,7,8
■We constantly search for safer, cleaner and superior technology that satisfy the evolving needs of society for sustainable mobility. (Guiding Principles 3 and 4) 26,34
■We do not tolerate bribery of or by any business partner, government agency or public authority and maintain honest and fair relationships with government agencies and public authorities. (Guiding Principles 1) 19,20
Social contribution ■Wherever we do business, we actively promote and engage, both individually and with partners, in social contribution activities that help strengthen communities and contribute to the enrichment of society. (Guiding Principles 2) 31,32
33,35
36,37
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