Sustainability Report 2011

Download the Digest Version 2011

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Top Message
Toyota's Initiatives
toward Recovery and Reconstruction
of the Great East Japan Earthquake
Special Feature
Approaches to Stakeholders
  • Relations with Customers
    (Safety/Product Lineup/Moving People)

    • Overall Concept of the Category
    • Safety (Basic Concepts/New Technology and Equipment)
    • Product Lineup (Basic Concepts/Universal Design)
    • Moving People (Exciting Vehicle Development and Production/Events Aimed at Increasing Car Fans)
  • Relations with Customers
    (Quality/Increasing Transparency)

    • Overall Concept of the Category
    • Quality (Basic Concepts/ Commitments to Gain Customers' Trust)
    • Transparency Increase (Toyota Customer Assistance Center and Lexus Information Desk/ WBCSD/ Stakeholder Dialogue)
  • Relations with Employees

    • Overall Concept of the Category
    • Human Resource Development (Various Education Programs)
    • Diversity (Women/Global Human Resources/Disabled People/Over Sixties/Fixed-Term Contract Employees)
    • Safety and Health (3-Pronged Approach to Health and Safety/Building Good Health/Bolstering Mental Health Care/Health Management of Overseas Personnel)
    • Employment (Labor-Management Relations/ Basic Employment Principles)
    • Pride and Loyalty (Various Events and Activities/ Athletic Clubs/ Employee Satisfaction)
  • Relations with Business Partners

    • Overall Concept of the Category
    • Suppliers (Basic Purchasing Policies/ Supplier Guidelines)
    • Sales Networks (in Japan/ Overseas)
    • Examples of Initiatives: CSR/Earthquake Disaster Reconstruction
  • Global Society/Local Communities
    (Environment)

    • Overall Concept of the Category
    • Environmental Philosophy/ The Fourth Toyota Environmental Action Plan: Main Status of Action
    • Energy/Global Warming
    • Recycling of Resources/Substances of Concern
    • Atmospheric Quality/Environmental Management
  • Global Society/Local Communities
    (For the Future of Mobility)

    • Overall Concept of the Category
    • Vehicle-Infrastructure Cooperative System (ITS)
    • Low-Carbon Society (Smart Grid/Progress in Demonstration Tests)
    • New Lifestyle (Partner Robots)
  • Global Society/Local Communities
    (Social Contribution)

    • Overall Concept of the Category
    • Implementation Structures/Examples of Initiatives in Japan (Environment)
    • Examples of Initiatives in Japan(Environment/Traffic Safety/Education/Society and Cultures)
    • Examples of Overseas Initiatives
  • Relations with Shareholders

    • Overall Concept of the Category
    • Financial Results
Corporate Philosophy
  • Corporate Philosophy/CSR Policy and CSR Structure
  • Corporate Governance/Compliance
Data/Global Expansion
  • CSR Achievement Data
  • Global Expansion
ISO 26000 Comparison
Third-Party Opinion

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