Product Logistics
Spare Parts Logistics
An important element for winning the trust of vehicle users (customers) is the spare parts supply system. This includes not only the obvious producer responsibility to supply replacement parts, but also requires timely supply of spare parts to cover regular exchange of consumables, parts exchange following customer accidents, and other situations.
Carrying out vehicle repair and parts exchange with as little delay as possible is important in building a relationship of trust with customers. Within Japan, a nationwide network of parts distributors has been established to provide services that swiftly and efficiently link Toyota Motor Corporation (TMC) with dealers. TMC works together with parts distributors to provide spare parts to dealers quickly, efficiently, and at low cost.
Among the wide range of measures aimed at improving services for overseas markets are the use of air freight in addition to regular marine shipping and establishing of depots (parts warehouses) in North America, Europe, and each of the other regions.
|
Year
|
Month
|
Events
|
|---|---|---|
|
1950
|
July
|
Parts Division established at Toyota Motor Sales Co., Ltd.
|
|
1961
|
September
|
Haruhi Plant (now Haruhi Parts Center) completed
|
|
1963
|
October
|
New 10-digit part number structure adopted
|
|
1964
|
January
|
Engineering Change Committee established
|
|
1965
|
September
|
Dedicated warehouse for export parts completed at Haruhi Plant
|
|
1967
|
April
|
Dealership stock criteria introduced
|
|
1968
|
August
|
Kamigo Warehouse (now Kamigo Logistics Center) completed
|
|
1970
|
April
|
Rail transportation switched to road transportation
|
|
1971
|
April
|
Haruhi No. 3 high-rise warehouse completed
|
|
1972
|
December
|
Komaki Office opened as export packing center
|
|
1975
|
April
|
New service parts system launched
|
|
1976
|
August
|
Kamigo packaging operations block completed
|
|
1978
|
January
|
Oguchi Parts Center completed
|
|
October
|
Inazawa Parts Center completed
|
|
|
1981
|
April
|
Supplier award system introduced as a measure to improve rate of on-time spare part delivery
|
|
|
Kanban system introduced in parts procurement
|
|
|
1982
|
July
|
Parts Transportation Deportment established following merger of Toyota Motor and Toyota Motor Sales
|
|
|
Leased warehouses at seven locations returned as a result of improvements (-1983)
|
|
|
1983
|
February
|
Kanban System introduced
|
|
November
|
Leased warehouses at four locations returned as a result of progress with inventory reduction
|
|
|
1984
|
February
|
Logistics improvement support to parts distributors commenced through Toyota Production System
|
|
July
|
Action to reduce part numbers commenced by Spare Parts Improvement Committee
|
|
|
November
|
Komaki Office closed down
|
|
|
1985
|
June
|
Full-scale kanban system introduced at suppliers
|
|
July
|
Trial of 'Daily Ordering' system commenced
|
|
|
1986
|
January
|
Pre-planned ordering system for large-volume overseas orders completed
|
|
1987
|
June
|
Conversion to kanban system for all in-house parts completed
|
|
July
|
Trial switch to Daily Ordering system at San Francisco depot commenced
|
|
|
1988
|
January
|
Daily Ordering system commenced in Japan
|
|
1989
|
January
|
Operations commenced at Tobishima Parts Center
|
|
April
|
Use of rail transportation commenced for delivery of emergency orders to Hokkaido
|
|
|
June
|
Saturday shipment of emergency orders to destinations in Japan commenced
|
|
|
1990
|
April
|
Leasing of Toyoda Boshoku Corporation Gifu Plant as storage location commenced
|
|
November
|
Leasing of Kimura Unity Co., Ltd., Inokuchi Warehouse as storage location commenced
|
|
|
1991
|
January
|
Service parts logistics management system introduced
|
|
1992
|
January
|
Barcode system introduced in warehouse order picking operations
|
|
October
|
|
|
|
1993
|
May
|
Shopping bag packing introduced at the Haruhi and Oguchi Centers for shipments to destinations in Japan
|
|
November
|
Shared transportation with Mazda Motor Corporation commenced (for Hiroshima parts dealers)
|
|
|
1994
|
October
|
Shared transportation with Nissan Motor Co., Ltd. commenced (for Kanagawa parts dealers)
|
|
1995
|
February
|
Import of Avalon spare parts manufactured at TMM (U.S.) commenced
|
|
September
|
New freight forwarder vanning system (containers) introduced
|
|
|
1996
|
October
|
|
|
1997
|
April
|
First overseas packaging seminar held
|
|
1998
|
April
|
Owari Training Center opened
|
|
1999
|
August
|
Operations at TMCA (Australia) new warehouse commenced
|
|
2000
|
September
|
Use of kanban system for local-sourced parts in Thailand commenced
|
|
2001
|
January
|
Operation of new warehouses commenced at TMKR (Toyota Motor Korea) and in Argentina
|
|
February
|
Operations commenced at new Philippines warehouse
|
|
|
February
|
Operations commenced at North America Parts Center Kentucky (NAPCK), the North American locally procured parts depot
|
|
|
September
|
ISO14001 external certification acquired in the field of logistics EMS
|
|
|
2002
|
August
|
European procurement logistics converted to direct dispatch system
|
|
August
|
Operations commenced at warehouse in Shanghai, China
|
|
|
October
|
Operations commenced at warehouse in Tianjin, China
|
|
|
2003
|
January
|
Support to Japan Post for logistics improvement commenced
|
|
September
|
Asahigaoka Co., Ltd. Block No. 3 (2,700 m2) returned
|
|
|
November
|
Operations commenced at new Malaysian warehouse
|
|
|
December
|
Process merging and discontinuance commenced (processes transferred from Haruhi Center to Inazawa and Oguchi Centers); Completed December 2004
|
|
|
2004
|
May
|
Introduction of Just-in-Time system for accessories started (Miyagi parts distributors)
|
|
May
|
Operation of new overseas shipment system commenced at Tobishima Parts Center
|
|
|
June
|
Asahigaoka Co., Ltd. Block No. 2 (2,640 m2) returned
|
|
|
July
|
Transfer to Daily Ordering system implemented in Saudi Arabia and Oman
|
|
|
September
|
New Global Spare Parts System (GSPS), a consolidated logistic system for spare parts, commenced
|
|
|
2005
|
February
|
Operations at Chinese logistics bases commenced (Tianjin, Changchun)
|
|
August
|
Use of Haruhi Parts Center as logistics center for Tacti Corporation and as Chubu regional depot for Hino Motors commenced
|
|
|
August
|
Tripartite logistics operations commenced between TMC, Daihatsu Motor and Hino Motors
|
|
|
September
|
Operation of multi-pull system (four parts distributors in Tokyo, Kanagawa, Osaka, and Hyogo) commenced
|
|
|
2006
|
February
|
New GA-TOP logistics preparation system commenced
|
|
May
|
Efficiency of air freight improved through use of Central Japan International Airport (Centrair)
|
|
|
2007
|
October
|
Logistics company in China, Tong Fang Global Logistics Co., Ltd. (TFGL), begins operation
|
|
|
Operations commenced at Indonesia and UAE new warehouses
|
|
|
2008
|
April
|
|
|
2009
|
March
|
Operations commenced at new Russian base (Toyota Motor Manufacturing Russia (TMMR) parts warehouse)
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