June 15, 2012: Last Organizational Chart

The 75th Anniversary of Corporate Foundation

The Toyota Global Vision was announced in March 2011. In order to realize this, Toyota in April implemented changes to the management system and related personnel changes of directors and organizational reforms. With the aim to 1) convey customer opinions and on-site information to management in a timely manner, 2) make prompt management decisions based on on-site information and 3) make constant checks as to whether management decisions are acceptable to society, Toyota implemented the following: a) streamlining of the board of directors, b) scaling down of the executive decision-making system, c) changes to structures to allow local decision making by overseas affiliates, d) changes to structures to ensure that outside opinions are listened to in earnest and reflected in management practices.

In April 2012, to consolidate the Customer Service Operations Group and the Quality Group into the Customer First Promotion Group so consumer opinions can be reflected in quality and so that prompt, highly appropriate responses can be made to consumers and to create the Customer Service Field to perform integrated customer responses.