Toyota Production System Support Center (TSSC)
The Toyota Production System Support Center (TSSC) was founded in Lexington (now located in Erlanger), Kentucky, in 1992 with "contributing to society by sharing Toyota Production System (TPS) and help improve North American industries," especially manufacturing, as one of their missions.
Not limited to Toyota suppliers, TSSC shares TPS know-how to North American companies and organizations which are truly interested in learning and implementing TPS. In healthcare, for example, TSSC helped reduce wait time at emergency rooms and helped reduce inventory in a stockroom. As an example of supporting a non-profit organization, TSSC helped reduce wait time at the New York City Food Bank/Community Kitchen.
In April 2011, Toyota Production System Support Center, Inc. (TSSC) became a non-profit corporation. In June 2011, TSSC announced efforts to support more public service and non-profit organizations, and its support to the St. Bernard Project.
The St Bernard Project is a non-profit organization to restore communities in New Orleans and St. Bernard, the areas devastated by the Hurricane Katrina in 2005. With the help of veterans and volunteers, over 400 homes have been rebuilt. Yet there was a need for speeding up the rebuilding process to help families still living in trailers. TSSC undertook a task of reviewing the rebuilding processes and making them more efficient based on TPS.
The first step began with comprehensive discussions with site supervisors and clarification of construction plans. The second step involved bringing problems to the surface and investigating the causes of operational delays (process sequence, etc.), then defining work standard, implementing standardized work and implementing concept of Jikoutei-Kanketsu (defect free process completion). As a result, the lead time for rebuilding a home has been greatly reduced.
With the philosophy of Toyota Production System, TSSC will continue to support more companies, public service and non-profit organizations through development of people.
Preparing to fit doors
A volunteer covering the ceiling with heat-insulating material
A rebuilt roof structure
Quality check by an electrical engineer